Help

Support

We are a small indie project and we genuinely care about your experience. If something is not working as expected, or you have a question that is not answered here, please reach out — we read every message.

Get in Touch

Email us at [contact email] and we will get back to you within 2–3 business days. For privacy or data-deletion requests, the same address applies — please include "Privacy Request" in your subject line so we can prioritise your message.

When writing, it helps to mention your device model and iOS version, and a brief description of what you were doing when the issue occurred. We do not have a live-chat support channel at this time.

Common Questions

How do I reset a child's PIN?

Open the App, go to Family, tap the child's profile, then select Edit Profile. From there you can set a new 4-digit PIN. Only the parent account holder (or a co-parent in the same family group) can change a child's PIN — children cannot reset it themselves from the kid-facing view.

How do I add another child or a co-parent?

To add a child, tap the + button in the Family section and follow the prompts to enter a name, optional age, and avatar. To invite a co-parent or second guardian, go to Family Settings and share the family join code shown there. The co-parent installs CapyBucks, chooses "Join a Family", and enters the code to gain access to your family's data.

Is the money in the app real? Can I withdraw it?

No — all balances, goals, and transactions in CapyBucks are completely virtual. They have no monetary value, cannot be withdrawn or transferred, and are not connected to any bank account, payment service, or real currency. CapyBucks is purely an educational tool. Any real-world allowance arrangements are entirely up to your family.

How do I delete my data or close my account?

You can delete individual transactions, receipts, savings buckets, or child profiles directly within the App at any time. To request full deletion of your account and all associated data (including your children's profiles), email us at [contact email] with the subject line "Account Deletion Request". We will process your request within 30 days in accordance with our Privacy Policy.

Have more questions? Visit the FAQ section on our home page for additional answers.

Privacy and Terms

For full details on how we handle your data, please read our Privacy Policy. For the rules governing use of the App, see our Terms of Use.

If you have a privacy concern or wish to exercise your data-subject rights (access, correction, deletion, portability, etc.), contact us at [contact email].