Legal
Request Data Deletion
Last updated: 3 October 2026
CapyBucks accounts are created and managed by a parent or guardian. You can remove your data at any time — either directly in the app, or by sending us a deletion request. There is no charge to delete your data.
Option 1 — Delete data in the app
As the account holder, you can remove data yourself from within the app at any time:
- Delete your whole account — open the app, go to Settings, scroll to the bottom and choose Delete Account. If you are the only parent in the family, this also deletes the family, every child profile and all of their data. If another parent remains, only your own account is deleted.
- Delete a child's profile — open the app, go to Settings, select the child, and choose Remove from Family. This removes that child's profile and all of their virtual balances, goals, and transactions.
- Delete individual items — you can delete specific transactions and receipt photos directly from the relevant screens.
Option 2 — Request deletion by email
If you can no longer sign in, you can ask us to delete your entire account and all associated data (including every child profile in your family). Email us from the address associated with your account:
Please send your request to support@capybucks.app with the subject line "Data Deletion Request". To help us verify ownership, send it from the email address you use to sign in. We will confirm and complete the deletion within 30 days.
What gets deleted
When your account is deleted, we remove:
- Your parent/guardian account and login details;
- All children's profiles (names, optional ages, avatars, and hashed PINs);
- All virtual balances, savings goals, transactions, and history;
- Any uploaded receipt photos and avatar images;
- Your device's push-notification token.
Deletion is permanent and cannot be undone. We may retain a minimal amount of information only where required by law, for the period required, after which it is deleted.
Questions
If you need help with a deletion request, contact us at support@capybucks.app. For more on how we handle your information, see our Privacy Policy.